Purchase and Delivery Terms
- Buying Terms
- A purchase order agreement is only considered final when Vitaminbutiken Kenkou has confirmed the order through an order confirmation. An order confirmation is generated automatically. If the delivery time for the order changes, the customer will be notified as soon as possible. Vitaminbutiken Kenkou have the ownership and withdrawal rights to all products until full payment has been paid by the customer. In order to shop with us, you must be 18 years.
- The prices includes Swedish VAT / TAX of 12%. On confirmation of the order, prices can only be changed by circumstances out of Vitaminbutiken Kenkou´s control. For example, sudden significantly changed manufacturer prices, currency fluctuations or amended VAT. No handling charges is added to the order. If the package is opened by customs and additional administration costs are added, the customer ordering is resposible for paying those costs or letting the package return to us if they wish not to.
- Shipping Costs
- A shipping cost will be added to the price. Vitaminbutiken Kenkou charges a fixed price for freight. Shipping within Sweden is only 29kr (SEK) regardless of weight or size of the package. Shipping to Norway is 65kr (SEK). Delivery to other Scandinavian EU countries is 49kr (SEK). You are not charged any freight if your order is over 500kr (SEK).
- Payment Terms
- Currently we offer two payment options:
1. Online Instant Payment
Pay with VISA/MasterCard or other major credit card.
2. Invoice (Only available to Scandinavian customers)
You receive an invoice with the package that you can pay into our bank account within 14 days of order confirmation email. Usual payment history checks will be made on all orders. If the UC register show an uncertain payment history, you may instead be offered either to pre-pay your order into our bank account or pay by card. All attempts at fraud such as personal identity theft will be reported to the police immediately.
- Delivery Time
- Products in stock are normally sent within 1 working day after we have received your order. In the situation where a product must be ordered from the supplier, delivery time may be slightly longer, but we are would then inform the customer of the estimated delivery time. The packages are sent as first class mail. Delivery time to countries outside of Sweden can be 3-7 working days.
- Delivery Delays
- Sometimes delivery delays occurs that is outside our control. For example , it can occur when a supplier can not meet their delivery obligations to us. If this occurs, we will always notify you if the delivery takes longer time then usal.
- Transport Risk
- Together with our shipping partners, we take full transport risk, ie. the risk of product damage or loss during shipment from our warehouse to you. You as a customer and the carrier you use is responsible for the risk in the event that your return the products to us by mail.
- Damagned Goods
- When you receive your order, it is important that you immediately inspect the package and its contents. Should the packaging and contents be damaged, please notify that to your Post Office Customer Service Desk or directly to the package carrier. Always save the confirmation you receive, that stae that your goods/package is damaged. We are grateful if you can notify us promptly if it occurs. Please contact us by phone +46 (0) 21-4800510 or email us at: firstname.lastname@example.org
- Return Rights and Open Purchase Rules
- According to the Swedish Consumer Rights legislation, you as a customer have the right to cancel your purchase within 14 days after you received the product and without giving specific reason. When using the Right of order withdrawal / Open purchase the customer has to pay the return shipping cost in full. Return Right and Open purchase does not apply when goods cannot be returned in an unassembled, unused and undamaged condition. If you get a product delivered that is faulty or incorrect, of course, we will pay the return shipping costs. Contact us immediately and we will agree on the compensation for the return shipping costs to be paid to you.
- If you wish to complain about a damaged or defective product, you should contact us via email or phone within one week. We have telephone opening hours between 09-14 Monday-Friday. Always save the packing materials, original carton and payment confirmation. If you return a damaged goods to us, do add the original packaging material in which it was sent in. Vitaminbutiken Kenkou follow the Consumer Protection Legislation, which gives the consumer 36 months complaints right. Complaints Right covers only initial errors, ie errors that existed in the product on delivery. This does not apply in cases where we cannot find anything wrong with the product or when you caused the damage yourself. Ordinary wear and tear are not covered/replaced.
- Repayment is made to your bank account or any other way that the customer may suggest. The refund is made within 5 working days after we have received and accepted your return.
- Reservation list
- We reserve the right to changes in pricing due to large price deviations from our suppliers, typos or other errors that are beyond our control. Read more about other unforeseen events during the Force Majeure below.
- Force Majeure
- In the event of war, natural disaster, industrial action in employment, and similar events beyond our control which are not reasonably foreseeable, and affects the contractual agreements and the pledges from our side, which means that we cannot keep that agreement / pledge, shall constitute the basis that releases us from our obligations to fulfill those agreements.
- Here are also the links to the Swedish Consumer Agency and ARN where you can read more detail on Consumer Protection and Rights Legislation. In the event of a dispute, we always follow ARN's recommendations.
Read more at:
http://www.konsumentverket.se/ (The Swedish Comsumer Rights Agency)
http://www.arn.se/ (The Swedish National Board for Consumer Complaints)